Refunds & Delivery

Free Shipping & Delivery

All About Play offers free shipping and free delivery on select playground models. Call now to custom order and to learn more. 623-986-PLAY (7529)

Returns, Exchanges & Refunds

All returned items are subject to a 15% restocking fee. Restocking fees are due and payable at time of return or will be deducted from any applicable refund if invoice is already paid. There is no refund of the original shipping / handling charged on the initial order. An item must be in its original unused condition to be returned unless there is a manufacturer defect. All items must be returned within 30 days of purchase.

5 Year Warranty

Subject to proper installation and normal residential use, Woodplay warrants, subject to the limitations stated below, to the original retail purchaser, all chain, seats, swing hangers, hardware, metal braces, ropes and accessories to be free from defects in material and workmanship for a period of five years from date of purchase. Cracks in non-functional plastic components are not considered defects in materials and workmanship if they do not affect the functionality of the playset. Merchandise covered under this limited five-year warranty will, at our option, be repaired or replaced, excluding any freight or labor fees.

Limited Lifetime Warranty

In addition, for the lifetime of your playset, All About Play warrants, to the original retail purchaser, all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots, natural characteristics of all wooden play equipment, not resulting in structural failure, are not covered under this warranty. And will not affect the integrity of your playset. All About Play warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, metal rungs or hardware that fail due to breakage (excludes surface rust.) This limited lifetime warranty also applies to our exclusive Super Slide, Hurricane Slide and Alpine Slide.

Timber is a natural material which can absorb and release moisture. Although this product is designed to minimize this effect, in certain circumstances some movement or distortion is unavoidable. During dry hot weather timber may shrink and check – this is a normal process of weathering. After the first year of service it is advisable to clean and apply a non-toxic stain or sealant to the wood, safe for children’s use.

Components covered under this 5 year and limited lifetime warranty will be replaced free of charge, excluding freight and labor fees.

None-residential use of the playset is prohibited and voids the warranty as the playsets are designed for residential use only.

All About Play reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective, and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned to our factory for examination or recovery must be shipped freight prepaid, unless a Return Authorization Number is issued.

This warranty program does not cover normal wear and tear, color fading, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. All About Play assumes no responsibility for incidental or consequential damages which may arrive from the purchase or use of our equipment. Please supervise your children’s play activity and maintain your play equipment periodically.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. All About Play does not assume or authorize any person to assume for us, any other liability in connection with the sale of our products.

Maintenance & Care

All About Play reserves the right to make changes in materials, design, and pricing without notice. Your child’s safety is your responsibility; therefore, you should inspect this equipment regularly for wear and safety. Maintaining your playset properly will ensure that your playset is safe and beautiful for the life of the set. Proper guidelines regarding annual tightening and periodic staining can be found in your owner’s manual. Be sure to check with your local dealer, most offer maintenance packages for a fee. Playsets that have been altered or show signs of blatant neglect may not be eligible for this warranty.